A door that has come off its track, or has a loose or broken cable, can drop or swing without warning. Keep clear and don't try to force it back.
Why cables are a job for a technician
Cables run from the spring system to the bottom brackets on each side of the door. The door industry association says frayed or worn cables are in danger of breaking, and because of the spring tension they should be replaced only by a trained technician.
If the door is off track
- Stop using the opener
- Keep people, pets and cars away from the door
- Don't loosen the bottom brackets; they are under spring tension
- Leave the car where it is if it's blocked in
Common causes
Bumping the door with a car, worn rollers, a broken cable or spring, or a track knocked out of line. A door that runs rough when you lift it by hand may have springs out of balance, which the industry says can wear out other parts.
Typical prices
| Door off track | $100-$300 |
| Cable came off | $100-$200 |
| Roller replacement | $100-$150 |
| Same-day emergency | adds $100-$300 |
Ranges from published cost guides, not a quote.
Questions
Can I put the door back on the track myself?
It isn't recommended. The springs and cables hold a lot of tension, and the industry says cable work belongs to a trained technician.
Why did my cable come off?
Often because a spring broke, the cable frayed, or the door was hit. A technician should check the springs at the same time.
Areas served around Austin
- Central Austin
- North Austin
- South Austin
- East Austin
- Round Rock
- Cedar Park
- Leander
- Pflugerville
- Georgetown
- Lakeway
- Buda
- Kyle